Refund policy

[Date : 13-11-2023]

Pricing :

  1. Transparency:

    • We believe in transparent pricing to build trust with our customers.
    • Our prices reflect the quality of our products and the value they bring.

  2. Competitive Pricing:

    • We strive to offer competitive prices in the market.
    • Regular market research ensures our pricing remains fair and attractive.

  3. Quality Assurance:

    • Our prices account for the high-quality materials and craftsmanship invested in each hoodie and t-shirt.
    • We prioritize durability and comfort to provide lasting value.

  4. Promotions and Discounts:

    • Periodic promotions and discounts may be offered to reward customer loyalty.
    • Subscribe to our newsletter for exclusive access to special deals.

  5. Shipping Costs:

    • Shipping costs are transparently communicated at checkout.
    • Free shipping may be offered for orders exceeding a specified amount during promotional periods.

  6. Returns and Refunds:

    • Our return policy ensures a hassle-free process for customers.
    • Refunds are provided in accordance with our return policy.

  7. Customization Charges:

    • Additional charges may apply for customizations, such as personalized designs or special requests.
    • Customized items are priced based on the complexity of the request.

  8. Currency and Taxes:

    • Prices are displayed in the local currency, and applicable taxes are clearly outlined during the checkout process.

  9. Price Adjustments:

    • Price adjustments are not applicable for previously purchased items.
    • Changes in pricing are communicated in advance whenever possible.

  10. Feedback and Improvement:

    • We value customer feedback on pricing.
    • Continuous improvement is a priority, and we strive to enhance our offerings based on customer input.

Return/Exchange/Cancellation:

By shopping with us, you are supporting a commitment to quality, transparency, and customer satisfaction. Thank you for being a part of our community.

We have a 3-day return policy, which means you have 3 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at customercare@purpleaf.in.

If your return is accepted, you will get your Refund in 10 working days.  


Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.


Exceptions / non-returnable items
Certain types of items cannot be returned, like perishable goods (such as food, flowers, or plants), custom products (such as special orders or personalized items), and personal care goods (such as beauty products). We also do not accept returns for hazardous materials, flammable liquids, or gases. Please get in touch if you have questions or concerns about your specific item.

Unfortunately, we cannot accept returns on sale items or gift cards.


Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

Refunds
We will notify you once we’ve received and inspected your return. You’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.
If more than 15 business days have passed since we’ve approved your return, please contact us at customercare@purpleaf.in.

Cancellation Policy

At Purpleaf, we understand that circumstances may change, and flexibility is important. Therefore, we offer a 24-hour free cancellation policy for orders placed on our website. Below are the key details of our cancellation policy:

  1. Free Cancellation Period:

    • Customers have a 24-hour window from the time of order placement to cancel their purchase free of charge.
    • The cancellation period begins immediately after the order is confirmed.

  2. Cancellation Procedure:

    • To cancel an order, customers must contact our customer support team via [email/phone] within the 48-hour window.
    • Provide the order number and relevant details to facilitate a quick and efficient cancellation process.

  3. Refund Process:

    • Cancellations made within the 24-hour free cancellation period will receive a full refund.
    • Refunds will be processed using the original payment method.
    • Please allow 10 business days for the refund to reflect in your account.

  4. Orders Beyond 24 Hours:

    • Cancellations requested after the 24-hour free cancellation period may be subject to a cancellation fee.
    • The cancellation fee will be communicated to the customer based on the order's processing status.

  5. Exceptions:

    • Customized or personalized items may not be eligible for cancellation after the production process has started.
    • Pre-order items may have different cancellation terms, which will be clearly communicated at the time of purchase.

  6. Communication of Changes:

    • Any changes to the cancellation policy will be communicated clearly on our website.
    • Customers will be notified of any modifications to the policy in advance.

  7. Contact Information:

    • For cancellation requests or inquiries, please contact our customer support team at [customer support email/phone number].

Purpleaf strives to provide a seamless and customer-friendly shopping experience. We appreciate your understanding and cooperation with our cancellation policy.

 

European Union 14 day cooling off period
Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.